Shipping policy
At ThePlushlings, we want to make sure that your handmade plushie order is shipped to you in a timely and efficient manner. Please read the following shipping policy carefully to ensure that you understand our shipping procedures:
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Processing Time: All orders are processed within 2-4 business days, with the exception of pre-order items which will be shipped as soon as they are available. Orders placed on weekends or holidays may take longer to process.
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Shipping Time: We ship our products to customers worldwide. Shipping times vary depending on your location, but typically range from 2-4 business days within France and 5-15 business days for international orders.
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Shipping Costs: Shipping costs will be calculated at checkout based on your location.
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Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment.
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Customs and Duties: International customers are responsible for any customs or duties fees that may be charged by their country's customs agency.
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Delivery Issues: If your order is lost or damaged during shipping, please contact the delivery company responsible of you package. We can also help you to track your order if needed.
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Shipping Restrictions: We do not currently ship to certain countries. You won't be able to proceed to the paiement if you are concerned. If we don't deliver to your country and if you are interested in our products do not hesitate to contact us so we may verify if our policy regarding your country changed.
Thank you for supporting our small business. If you have any questions or concerns about our confidentiality policy, please do not hesitate to contact us.